TERMS AND CONDITIONS

DETAILED DESCRIPTION OF GOODS AND/OR SERVICES


VOYAGE DECOUVERTE SA is a business in the tourism industry that sells tailor made trips to the french market.

DELIVERY POLICY


Subject to availability and receipt of payment, requests will be processed within 02 days and delivery confirmed by way of email.

RETURN AND REFUNDS POLICY


The provision of goods and services by VOYAGE DECOUVERTE SA is subject to availability. In cases of unavailability, VOYAGE DECOUVERTE SA will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee.

CUSTOMER PRIVACY POLICY


VOYAGE DECOUVERTE SA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

PAYMENT OPTIONS ACCEPTED


Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the VOYAGE DECOUVERTE SA bank account, the details of which will be provided on request

CREDIT CARD ACQUIRING AND SECURITY


Credit card transactions will be acquired for VOYAGE DECOUVERTE SA via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY


The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

RESPONSIBILITY


VOYAGE DECOUVERTE SA takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

COUNTRY OF DOMICILE


This website is governed by the laws of South Africa and VOYAGE DECOUVERTE SA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

VARIATION


VOYAGE DECOUVERTE SA may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COMPANY INFORMATION


This website is run by VOYAGE DECOUVERTE SA based in South Africa trading as VOYAGE DECOUVERTE SA and with registration number 2014/243785/10 and Anne Godivier - Pierre Jolivet.

VOYAGE DECOUVERTE SA CONTACT DETAILS


Support: Email: agence@afriquedusud-decouverte.com - Telephone: +27 782 681 846


Master Card  Visa  Paygate